Shipping & Orders
+ How long will it take to receive my order?
We make every belt to order. Allow 1-3 business days for us to make your belts prior to shipping. Expect delays if we are away at events and during the holidays.
+ When will my order ship?
We work to fulfill orders as quickly as possible. Allow 1-3 business days for us to make your belts prior to shipping. Orders will be fulfilled 9am-2pm Monday through Friday. Orders placed after 2pm on Friday will not be eligible for shipping until the following Monday at the earliest. You will receive an automated email confirmation with tracking information once your order has shipped.
+ Can I expedite my order?
Unfortunately, we are unable to expedite orders at this time. You do have the option to upgrade your shipping option, but this only reduces the shipping times. Items are shipped on average 1-3 business days after your order has been placed. Shipping options are available in your cart during checkout.
+ Do you sell gift cards?
Yes! You can purchase a gift card here.
+ Can we visit your showroom or store to get a belt faster?
We do not have a showroom or store, just our workshop, which is not open to the public. We need 1-3 business days to make your belt. If you are looking for a quick gift, we recommend purchasing a gift card.
+ I haven’t received my order yet. What should I do?
Once orders are shipped, we are not responsible for lost, stolen, delayed or misdelivered packages. Orders placed on our website are shipped via a third-party carrier, and as such risk of loss and title for goods ordered pass onto you upon our delivery to the carrier. If you are having trouble tracking down a shipment, you will need to contact your local post office and/or parcel carriers for assistance. We do not have any additional tracking or shipping information than what is available through the tracking number listed on your shipping confirmation email.
If you are concerned about package loss, consider upgrading your shipping service during checkout.
+ Can I change my shipping information after my order has been placed?
In the event that you need to make changes to your shipping information, please contact us with your order number and a detailed request as soon as possible. If your order has not shipped, we will do our very best to accommodate your request. We cannot make changes to your order after it has shipped.
+ Can I ship an item as a gift?
You have the option to send your purchase as a gift at checkout. You can add a message in the space provided for Additional Info. We will include a card with your message.
+ How do I make an exchange or return?
Instructions for returning or exchanging a belt can be found on our Exchanges & Returns page.