Exchanges & Returns

We accept exchanges and returns on eligible items within 30 days of purchase. All returns will incur a 15% restocking fee. This fee will be deducted from your refund amount. We can only process refunds to the same credit card used for purchase. Eligible exchanges are free, but you are responsible for paying for shipping both ways through the exchange process described below.

The following are not eligible for return/exchange:

  • All custom orders

  • Discontinued items

  • Gift Cards

  • Items that were purchased more than 30 days ago

  • Items that show clear evidence of wear

  • Items that are not returned in a sellable condition

  • Items purchased during a sale or with a coupon code

  • Items that do not have a receipt or other proof of purchase

Please note: we reserve the right to refuse any exchange or return.

HOW TO MAKE AN EXCHANGE ONLINE:

  1. Review the list of items that are not eligible for return/exchange. If your item is listed, you may not exchange it. If your item is not listed, proceed to step 2.

  2. Prepare the following information: your original order number, the reason you would like to make an exchange, and what you would like to exchange for (e.g. different size, different color, different buckle).

  3. Add the item Belt Exchange to your shopping cart. It can be found in the Extras section of our website.

  4. Complete the Belt Exchange Form that pops up with the information requested.

  5. Proceed with the normal checkout process. Be sure to select “Free USPS Shipping: 3-7 Days”. All other shipping options will be an additional cost.

  6. Once you receive your emailed order confirmation, print it out and box it up with the belt you would like to exchange.

  7. Mail the belt and order confirmation back to us at your cost. We recommend using USPS First Class Mail as it is the most economical.

  8. We will process your exchange within three weeks. You will receive an automatic email with tracking information once your exchange is on its way back to you.

HOW TO MAKE A RETURN ONLINE:

  1. Review the list of items that are not eligible for return/exchange. If your item is listed, you may not return it. If your item is not listed, proceed to step 2.

  2. Complete the Return Request Form.

  3. Print out your completed Return Request Form. Box it up with the item(s) you would like to exchange.

  4. Mail your package and Return Request Form back to us at your cost. We recommend using USPS First Class Mail as it is the most economical.

  5. We will process your return within three weeks. If upon inspection we determine the item you returned is eligible for refund, we will refund the credit card used for purchase, minus a 15% restocking fee. If upon inspection we determine the item you returned is not eligible for refund, we will contact you to make further arrangements. We reserve the right to refuse any return.

The following are not eligible for return or exchange:

  • All custom orders

  • Discontinued items

  • Gift Cards

  • Items that were purchased more than 30 days ago

  • Items that show clear evidence of wear

  • Items that are not returned in a sellable condition

  • Items purchased during a sale or with a coupon code

  • Items that do not have a receipt or other proof of purchase

Please note: we reserve the right to refuse any exchange or return.